Help & Support
Stuck on something? Most answers are below. If you still need a hand, drop us a message — we reply within one business day.
Get in touch
Email us
Prefer email? Reach us any time at hello@tape2type.com. We aim to reply within one business day.
Billing & refunds
Credits are bought up front and spent one per transcript. If a transcript fails through a fault on our side, we'll refund the credit or re-run it free. See our terms for the details.
Troubleshooting
My audio didn't transcribe well
Accuracy depends on the recording. Background noise, crosstalk and very quiet audio all lower quality. Try a cleaner source file or a higher-bitrate export.
My file won't upload
Check it's an audio or video file (MP3, WAV, M4A, MP4, MOV and similar) and under 200 MB. For longer recordings, split them into parts.
A YouTube link didn't work
The video must be public and have captions available. Private, age-restricted or caption-less videos can't be processed from a link — upload the file instead.
My payment went through but I don't see my transcript
Give it a few seconds to confirm, then refresh. If it still doesn't appear, email us with your payment receipt and we'll sort it straight away.
Common questions
How accurate is the transcription?+
Tape2Type uses state-of-the-art speech-to-text models that typically reach 95%+ accuracy on clear audio. Background noise, heavy accents and crosstalk lower accuracy, as with any transcription tool.
What audio and video formats can I upload?+
MP3, WAV, M4A, AAC, FLAC and OGG audio, plus MP4, MOV, WEBM and MKV video. We extract the audio automatically — you just drop the file.
How much does it cost?+
There's no subscription. A single transcript is 50p with no account needed. Or create a free account and buy credits to pay less per transcript — 10 for £4 (40p each) or 30 for £9 (30p each). Credits never expire.
Do you keep my files?+
Your audio is processed to produce your transcript and then deleted on a short schedule. We never sell your data or train models on your private recordings.
Can I get timestamps or subtitles?+
Yes. Every transcript can be exported as an SRT subtitle file with timestamps, ready to drop into YouTube, a video editor or your own player.
What languages are supported?+
Over 50 languages are supported for transcription, including English, Spanish, French, German, Portuguese, Italian, Dutch and many more.